Where we ship
We ship everywhere the carrier goes. Orders inside the United States ship free. Orders outside the United States are charged the carrier's rate at checkout. Duties and taxes on international orders, where they apply, are paid by the buyer on delivery.
When it ships
Every order leaves our studio within 2 business days of payment. Business days are Monday to Friday, excluding US federal holidays. You get a tracking number by email the day it ships.
When it arrives
United States: 3 to 7 business days after shipping, tracked.
Canada, UK and EU: 6 to 12 business days after shipping, tracked.
Everywhere else: 8 to 15 business days after shipping, tracked.
Changing an order
You can change the size or cord, update the address, or cancel for a full refund at any time before the order ships. Reply to your confirmation email with the change. Once it ships, exchanges and returns follow the Returns and exchanges policy.
Lost or damaged in transit
If tracking stops moving for 10 days, or the bracelet arrives damaged, email contact@saltbow.com with your order number and we send a replacement or a full refund. You do not need to chase the carrier.
Wrong address
If the address you entered was incomplete and the package comes back to us, we reship it once at no charge. If it is lost because of an incorrect address, we will do our best to help but cannot guarantee a replacement.